Returns + Exchanges

Returns & Exchanges Policy

Company Name: Naomi Apparel Ltd
Address: 209 Raby Road, Ferryhill, DL17 8DY
Website: naomiapparel.shop
Email: payment@naomiapparel.shop
Phone: (+44) 7378453921

1. Returns Policy

• Returns are accepted within 30 days of receiving the item.

• Items must be unused, unworn, in original packaging, with all tags, accessories, and invoice included.

• Customized, discounted, or clearance items may not be eligible for returns (please check the product page).

2. Exchanges Policy

• For exchanges (size or style), please contact us within 30 days of receiving the item.

• Items must remain in original condition and packaging.

• Exchanges are subject to stock availability.

3. Return Process

1. Email us at payment@naomiapparel.shop with your order number and reason for return/exchange.

2. We will provide a Return Authorization Number (RMA) and return address.

3. Package the item securely and ship it back, keeping the tracking information.

4. Once we receive and verify the item meets our return criteria, we will process your refund or exchange within 7–10 business days.

4. Shipping Costs

• Non-quality related returns: Shipping costs are borne by the customer.

• Quality issues or wrong items: Shipping costs are covered by Naomi Apparel Ltd.

• Use a traceable shipping method to ensure safe return.

5. Refunds

• Refunds will be issued to the original payment method. Processing time may vary depending on banks or payment platforms (usually 5–7 business days).

• Returned items will be inspected and must meet return criteria before a refund is processed.

6. Contact

For returns or exchanges, please contact:

• Email: payment@naomiapparel.shop

• Phone: (+44) 7378453921